Frequently-asked questions

What is UpToDate?


How is UpToDate different from other resources I use?

How often is the service updated?

How does UpToDate stay current?

Is UpToDate easy to use?

How can UpToDate help with teaching, conferences, and documentation?

What methods of access are available?

Subscribing to UpToDate


What types of subscriptions are available?

As a clinician, what do I get with my individual subscription to UpToDate?

What are the conditions of an individual subscription license?

How soon will I have access to UpToDate after I subscribe?

Do you have a money-back guarantee?

How do I renew my individual subscription online?

Am I eligible to use UpToDate on a PDA device?

Will it cost extra to use UpToDate on my PDA?

Installing, activating, and accessing UpToDate


How do I log in to UpToDate online?

Can I access UpToDate from my iPhone or Blackberry?

What are the system requirements for running UpToDate on a desktop computer?

Can I run UpToDate on my PDA device?

Is a memory card reader necessary for installing UpToDate on my PDA device?

How do I install UpToDate on my computer or PDA device?

When do I need to activate my UpToDate software?

How do I activate my UpToDate software?

How long will activation take?

Why do I need to activate?

EMR and Clinical Information System Integration


What is system integration?

What are the benefits of accessing UpToDate from an integrated EMR or other clinical information system?

How do I earn CME/CE credit by accessing UpToDate from an integrated clinical information system?

How do I register with UpToDate through an integrated clinical information system?

How do I access UpToDate from an EMR or other clinical information system?

How do I access my UpToDate account?

Why should I merge my accounts?

How do I merge two accounts?

Using UpToDate


How do I print only part of a topic?

How do I copy and paste from UpToDate?

How do I print an individual graphic or abstract?

How do I make slides from UpToDate graphics?

How do I change the size of the font?

What does the "E-mail" function in UpToDate online do?

Can I place a link to UpToDate on my web site?

How do I access UpToDate patient information?

How do I find the "What's New" summary in UpToDate?

How do I request permission to reproduce UpToDate material in another publication?

How do I cite an UpToDate topic?

Managing personal account information


How do I view or change my user name and password?

How do I change my address information?

Obtaining CME/CE credit


What types of CME/CE credit are available?

How do I earn AMA PRA Category 1 Credit™?

How do I view my credit log to see how many credits I have?

How do I submit my credit log and receive a certificate?

Is there a processing fee for the credit certificate?

Can I earn and redeem CME/CE credit if I do not have an individual subscription?

I am not a US-licensed physician. Can I receive CME credit?

I am an AAFP member. Can I receive Prescribed credit?

I am an AAP member. Can I receive AAP credit?

I am an ACEP member. Can I receive ACEP credit?

I am an ACOG member. Can I receive ACOG cognate credit?

I am a Physician Assistant. Can I receive CME credit?

I am a Physician of Osteopathic Medicine. Can I receive AOA credit?

I am a Nurse Practitioner. Can I receive contact hours?

May I submit both my online and my desktop credit logs at the same time to receive a single certificate?

What happens to credit that I didn't submit?

Does my credit expire?

What date will be on my certificate?

How do I obtain a duplicate CME/CE certificate?

Are CME/CE credits available for the use of UpToDate on a PDA?

UpToDate for patients


What is UpToDate patient information?

How do I access UpToDate patient information?

How does UpToDate for Patients differ from other online medical information resources?

Can patients access UpToDate's professional-level topics?

Will my personal information be kept private?

Can I purchase individual professional-level topics?

Do you offer patient information in other languages?

Can I place a link to UpToDate on my web site?

Can I contact UpToDate regarding questions about my health?

Online technical support


How do I create a shortcut to UpToDate online on my desktop?

How do I add the UpToDate icon to the home screen on my iPhone?

Why do I see a blank page when I try to access a topic?

Why did I receive the error message "Cookies must be enabled to view this page"?

Why did I receive the error message "Maximum login attempts reached"?

Why am I having trouble accessing UpToDate online through an institutional site subscription?

Windows technical support


How do I create a shortcut for UpToDate?

I'm having printing problems. What should I do?

Why is UpToDate running slowly?

How do I delete UpToDate from my computer?

Macintosh technical support


How do I create a shortcut for UpToDate?

Why is UpToDate running slowly?

How do I delete UpToDate from my computer?

PDA technical support


Which PDA devices do you support?

What is a memory card?

What is a memory card reader?

What is a USB port?

Is a memory card reader necessary for installing UpToDate on my PDA device?

How much memory is required to run UpToDate on my PDA?

Can I install other programs onto my memory card?

Why am I unable to choose a destination for my memory card during PDA installation?

Why doesn't the UpToDate icon appear in the Programs list on my Pocket PC after installing UpToDate?

Why do I receive an error message when I try to display an UpToDate topic on my Motorola Q Smartphone?

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